The purpose of this page is to provide clarity to customers on platform support.

Client OS and Browser Support

Policy

iWelcome's platform support is based on the following guiding principles:

  • For consumer facing user interfaces (such as Login pages and Self-Service), iWelcome aims at supporting a wide range of browsers and browser versions.
  • For employee facing user interfaces (such as the Service Desk application), iWelcome will only support browser revisions for which security patches are still being released.
  • iWelcome aims at following major SaaS platforms like Salesforce, O365 and Google applications.
  • Support for the last 3 major releases of widely used browsers.

Customers can expect these guiding principles to be applied to future iWelcome releases.

iWelcome acknowledges that there may be a significant number of users using older operating systems and platforms. For example, iWelcome still sees usage of Internet Explorer 8 (IE8).

To accommodate such users, iWelcome applies the following guiding principles:

  • Customers can contact iWelcome to discuss any issues.
  • iWelcome may be willing to resolve issues on a best effort basis.
  • In such situations, iWelcome will particularly focus on login functionality as well as registration and/or activation of new identities.

Browsers

Browser Currently Supported Clarification
Chrome 80, 79 & 78 Last 3 major releases
Edge 44 & 42 Only with Windows 10
Edge (Chromium) 79 On Windows & macOS
Internet Explorer 11 Partial support since MSIE is an end-of-life product
Firefox 72 & 71, 70 Latest supported release + the ESR versions (see https://www.mozilla.org/en-US/firefox/organizations/faq and https://en.wikipedia.org/wiki/Firefox_release_history)
Safari (MacOS only) 13 Latest release October 30, 2019
Chrome Mobile/ Tablet Last 3 major releases
Firefox Mobile/ Tablet Last 3 major releases
Safari Mobile/ Tablet Last 3 major releases

Platform Support of iWelcome Applications

This section provides an overview of which browsers are actually supported.

Service Desk

The Service Desk application was designed for usage on desktop computers.
Note: Usage of Service Desk on mobile devices (phones, tablets) is not supported.

Browser Windows (desktop) Mac OS iOS Android
Chrome ✖️ ✖️
Edge ✖️ ✖️
Internet Explorer ✖️ ✖️ ✖️ ✖️
Firefox ✖️ ✖️
Safari ✖️ ✖️ ✖️

End User web applications: Login-app, Self-Service, MyApps

iWelcome applications are designed as mobile first. iWelcome uses Google MaterialUI for end user web applications in order to cater for a proper responsive experience for the end user.

Browser Windows (desktop) Mac OS iOS Android
Chrome
Edge ✖️ ✖️
Internet Explorer ✖️ ✖️ ✖️ ✖️
Firefox
Safari ✖️

Miscellaneous

Behavior for not supported browser/OS

⚠️ iWelcome does not generate a warning message to the end user when a non-supported version is being used.

Security

Security support features enforcement of secure connections through TLS (Transport Layer Security) configuration of iWelcome servers to prevent Man-in-the-Middle attacks and, of course, securing our infrastructure, frontends and backends against known and future weaknesses.

iWelcome offers no protection against insecure browsers, neither through failure to update after security fixes have been released, nor through the use of extensions and plugins that may result in a Man-in-the-Browser (MITB) attack or a modification of the handling and rendering of our pages.