To facilitate its clients’ customer care management, iWelcome offers a Customer Care application that is tailor-made for customer care and Service Desk operating teams.

It provides these teams with all of the functionality needed to effectively help (end)users with any access related issues that may arise. The application is highly scalable as it is designed for offering large enterprises serving millions of users.

Features of iWelcome’s customer care solution are:

  • Quickly search for users
  • Edit specific information (phone number only)
  • User timeline showing all relevant identity related events
  • Password reset initiation